Please note that this Cancellation and Returns Policy only applies to purchases of publications from the Website. The cancellation of orders for all other products is at the discretion of CIPD. Your statutory rights are not affected.
1. CANCELLATION POLICY
1.1
If you wish to cancel your order before it has been dispatched, please contact Customer Services at our distributors McGraw-Hill Education on the following number (open 9am to 5.30pm Monday to Friday except for Bank Holidays) 0870 800 3366. Please have the details of your customer order number and the date of your order to hand.
1.2
Orders are generally processed immediately so McGraw-Hill Education may have already prepared your order and arranged for it to be dispatched (if it hasn’t already been dispatched). As a result, you may not be able to stop the order from being sent. If this is the case, once you receive the products you will have to return them to McGraw-Hill Education in accordance with the Returns Policy.
2. RETURNS POLICY
2.1
If for any reason you are unhappy with a publication purchased from CIPD Enterprises, you can return it to McGraw-Hill Education in its original condition within 30 days of the date you received it, and (subject to the terms of this Returns Policy). You will be issued a full refund for the price you paid for the book.
2.2
Within the order packaging, you will find a dispatch note with details of your order. You will also find details about exchanging and returning items to us. If the items listed on the dispatch note do not match those contained in your package, please notify McGraw-Hill Education immediately by calling them on the following number (open 9am to 5.30pm Monday to Friday except for Bank Holidays) 0870 800 3366. Please have the details of your customer order number and the date of your order to hand.
For details on how to return a product to us please check our step by step guide to returns.