Returns procedure

Step by step guide to Returns

Step 1

Return the product(s) to the following address:

CIPD Publishing
McGraw-Hill House
Shoppenhangers Road
Maidenhead
Berkshire
SL6 2QL

If you want to return a product then you must do so within 30 days after the date you received it.

CIPD Enterprises accepts no liability if you return products by any method other than a recorded delivery method (one that requires a signature upon receipt). In any event, CIPD Enterprises accepts no liability in respect of returned products unless and until such returned products have been received by McGraw-Hill Education in their original condition and in their original packaging. Please make sure that the returned package is properly secured and that you have enclosed the necessary returns documentation (including the original delivery note or invoice).

You must retain the recorded delivery receipt for your own purposes in order to provide proof that you have returned the products to McGraw-Hill Education by recorded delivery. This will be required only in the unlikely event that the products are not successfully returned despite being sent by recorded delivery.

Step 2
After the returned items have arrived at McGraw-Hill Education's distribution centre, they will be examined and the appropriate refund will be calculated. You are entitled to reject the products owing to defects in the products or owing to incomplete or incorrect delivery.
If you return products for reasons of incomplete or incorrect delivery, or because the product is defective, you will be refunded:

(a) the price you paid for the products which you have returned (inclusive of the initial delivery charge); and

(b) Arrangements should be made with McGraw-Hill for the collection of the item (by calling a customer service representative on 0844 800 3366). They will arrange for a courier collection, as refunding for P&P costs can be a long and drawn out process. However if a customer has already sent the item back they will be refunded for this, but as stated above it may take some time if the relevant paperwork (receipts) are not returned with the item.

If you return products for any other reason, you will be refunded you the price you paid for the products which you have returned (inclusive of the initial delivery charge), but the return recorded delivery costs for the return carriage of the products from the original delivery point to McGraw-Hill Education will not be refunded.

Please note that returned products that are not in their original condition cannot be accepted. In such circumstances, no refund will be available. You will be responsible for arranging for such products to be returned to you within 30 days of our notification to you that we will not process a refund in respect of such products.

Step 3
McGraw-Hill Education will refund the price paid by you for products (inclusive of the initial delivery charge) when they have received the returned products in their original condition at their distribution centre.

McGraw-Hill Education will refund such sums by crediting your credit/debit card (as applicable).

If you cancel your order but do not return such products within 30 days, we shall be entitled to recover such products from you and to charge you for the direct costs of recovering such products. You should note that these charges (which may be deducted from any refund) could be greater than the cost of you returning the products to us and may exceed the price you have paid for the products. Until such products are restored to us, you are obliged to exercise all reasonable care to store the cancelled products safely and in appropriate conditions.

Step 4
McGraw-Hill Education will process the applicable refund within 30 days after receipt of the products by us.

YOUR STATUTORY RIGHTS ARE NOT AFFECTED.

Issued: December 2004

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