Coaching

Description

Coaching is a vital skill for every manager; however effective coaching can be difficult to implement and the importance of this skill is not always recognised by organisations.

The Coaching Toolkit is divided into a series of units which take you through the whole process of setting up a coaching programme in your organisation, from the initial process of winning buy-in, to the final review and evaluation of the benefits gained. It is packed with activities, tools, handouts and facilitator's notes - everything you need in order to quickly and cheaply design and deliver an effective coaching training course.

This toolkit is an ideal resource for HR practitioner and L&D Managers, particularly those in smaller organisations. It will benefit anyone required to coach as part of their responsibilities and enable you to bring coaching successfully into your organisation. As with all CIPD toolkits, the toolkit is fully adaptable and available for download.

Contents

Introduction
PART I: HOW TO IMPLEMENT COACHING
Introduction and benefits of coaching
Different Types of Coaching and Coaches
Where and When can you use Coaching?
What Method is Appropriate for your Organisation?
Finding an External Coach
Developing an Internal Coaching Facility
Contracts
The Role of the Coach
PART II: TRAINING AND TECHNIQUES
Introduction to Training and Techniques
Illustrative Timetables
An Introduction to the Coaching Training
Coaching Process Training
Getting Started: the Initial Meeting
Using the COACH Model
Ending the Coaching Relationship
Coaching Skills Training
Building Rapport: Matching and Pacing
Listening in a Coaching Relationship
Formulating Questions
Building Rapport: Language
Getting Beneath the Surface
Giving Feedback
Coaches Self-assessment
Closing the Coaching Training
Schools of Thought
Techniques
PART III: COACHING AND YOUR ORGANISATION
Developing a coaching strategy and culture
How to Make the Business Case for Coaching
Evaluation
Practical Examples of Measures
ROI from Coaching
Evaluation-influenced Changes