Coaching Skills for Line Managers

Description

Most managers will, at some point in their careers, be required to demonstrate coaching skills. This DVD will help managers at all levels to build successful relationships with their colleagues and optimise their performance at work.

Scripted by a subject expert and trainer, and with an accompanying Trainer's Guide, this innovative training DVD comprises short clips which allow the trainer complete flexibility and control to intervene at any point and jump around to relevant scenes. Scenes demonstrate good practice and bad practice and cover the following areas:

an introduction to coaching
agreeing goals
active listening and non-verbal communication
using powerful coaching questions
dealing with skills gaps
coaching for attitude change
agreeing and reviewing tasks and practice.


Unlike many similar products, this DVD is not based around a drama. Instead, each scene is firmly centred round a set of key learning points which helps to focus the viewer's attention and consolidate their learning. It represents real employees in an environment which is modern yet neutral and can be used by any type of organisation.

Contents

SECTION 1: AN INTRODUCTION TO COACHING

Scene 1.1 The Coaching Experience

SECTION 2: AGREEING GOALS

Scene 2.1 Coaching Without a Goal
Scene 2.2 Failing to Win Commitment
Scene 2.3 Agreeing a SMART Goal for Coaching

SECTION 3: ACTIVE LISTENING AND NON-VERBAL COMMUNICATION

Scene 3.1 Passive Listening
Scene 3.2 Reflecting Back and Paraphrasing
Scene 3.3 Listening for What is Not Said
Scene 3.4 Observing Reactions

SECTION 4: USING POWERFUL COACHING QUESTIONS

Scene 4.1 Using Closed, Open and Probing Questions
Scene 4.2 Coaching without Assumptions
Scene 4.3 Handling Generalisations
Scene 4.4 Reframing Problems to Outcomes - Problem Focused
Scene 4.5 Reframing Problems to Outcomes - Outcomes Focused

SECTION 5: DEALING WITH SKILLS GAPS

Scene 5.1 Telling Versus Coaching
Scene 5.2 Working With a Stuck Coachee
Scene 5.3 Coaching An Underperformer

SECTION 6: COACHING FOR ATTITUDE CHANGE

Scene 6.1 Reframing Limiting Beliefs
Scene 6.2 Exceptions to the Problem
Scene 6.3 Focusing on Desired Outcomes
Scene 6.4 Incremental Change

SECTION 7: AGREEING AND REVIEWING TASKS AND PRACTICE

Scene 7.1 Devising Tasks and Experiments
Scene 7.2 Agreeing Next Steps
Scene 7.3 Reviewing the Learning
Scene 7.4 Exploring Blocks to Progress
Scene 7.5 Positive By-Products