Managing People and Knowledge in Professional Service Firms

Description

This is the latest report from Bath University building on our work on people management and business performance and our understanding of the contribution of HR practice to business performance. This report looks at how organisations translate their human capital into organisational value. It takes knowledge as its starting point, discussing how organisations acquire, develop and retain knowledge and how the knowledge of individuals is embedded into products and services. It then goes on to discuss the implications for HR practice.

Contents

Challenges for Managing People and Knowledge in Professional Service Firms Opening the 'Black Box' Linking People and Performance in PSFs: the Reactor Model Integrating the Knowledge Stocks: Knowledge Flows that Create Value People Management Practices and the Creation of Intellectual Capital Implications for Practice: Opening the Knowledge-based 'Black Box'