Managing Performance Problems

Description

Poor performance by individuals can have serious consequences for organisations and the need to tackle these issues effectively is paramount. There is a whole spectrum of performance problems and each issue and individual requires a different approach. This comprehensive resource will arm you with the tools to identify and combat any performance problem as it arises, from inability to perform to unwillingness, from day one to exit.

Designed for trainers and consultants to use with their managers, this toolkit and is fully customisable and copy-able, and all the tools are available for download, making it the ideal resource from which to design a training course, workshop or 121 session. This toolkit is practice-based in its approach and includes a matrix which enables the user to go straight to the appropriate tool without trawling through legislation and theory. It is ready to use, as and when needed with no extra work required.

This mini toolkit will help you to brush up on your own performance management skills as well as empower managers who are often fearful of being ostracised. Managers will gain people skills, confidence in their own management skills to tackle problems, the knowledge to back up their decisions and ultimately the respect of their team. All of which will contribute to a successful and happy team and organisation.

Contents

FUONDATIONS FOR HANDLING PERFORMANCE PROBLEMS
How do we get People to Perform?
Why Everyone should be Bothered by Performance Problems
Different Methods that can be Used to Improve Performance
Risks and Relationship
Handling Line Managers' Objections
Situational Performance Management
How Good am I at 'Handling Poor Performance'?

SETTING STANDARDS OF PERFORMANCE
Identifying standards of performance
Setting Goals, Aims, Objectives, Standards and Targets
How to Check Others Understand what you Mean
Deciding how to Set the Standard
Assessing Others' Readiness for Feedback

RECOGNISING PROBLEMS
Common Performance Problems and Approaches for Dealing with them
Climate Survey
Preparing for an Informal Meeting to Discuss the Problem

STRATEGIES FOR DEALING WITH PERSISTENT PROBLEMS
Legal Considerations
Clarifying Different Roles and Responsibilities
When to use Capability Procedures Versus when to use Discipline Procedures
Checklists for Every Stage in the Formal Procedure
Conducting a Formal Meeting
What to do when the Performance is Irredeemable

EVALUATING YOUR APPROACH TO HANDLING PERFORMANCE PROBLEMS
Personal Assessment: 'How good am I at managing performance?'
Benchmarking: 'How do I stack up against others?'