Rita McGee
Pages: 120 Published: April 2008
ISBN: 1843982072
ISBN13: 9781843982074
Price: £140.00
Member price: £125.00
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Description
Poor performance by individuals can have serious consequences for organisations and the need to tackle these issues effectively is paramount. There is a whole spectrum of performance problems and each issue and individual requires a different approach. This comprehensive resource will arm you with the tools to identify and combat any performance problem as it arises, from inability to perform to unwillingness, from day one to exit.
Designed for trainers and consultants to use with their managers, this toolkit and is fully customisable and copy-able, and all the tools are available for download, making it the ideal resource from which to design a training course, workshop or 121 session. This toolkit is practice-based in its approach and includes a matrix which enables the user to go straight to the appropriate tool without trawling through legislation and theory. It is ready to use, as and when needed with no extra work required.
This mini toolkit will help you to brush up on your own performance management skills as well as empower managers who are often fearful of being ostracised. Managers will gain people skills, confidence in their own management skills to tackle problems, the knowledge to back up their decisions and ultimately the respect of their team. All of which will contribute to a successful and happy team and organisation.
Contents
Foundations for handling performance problems
1. How do we get people to perform?
2. Why everyone should be bothered by performance problems
3. Different methods that can be used to improve performance
4. Risks and relationship
5. Handling line managers' objections
6. Situational performance management
7. How good am I at 'Handling Poor Performance'?
Setting standards of performance
8. Identifying standards of performance
9. Setting goals, aims, objectives, standards and targets
10. How to check others understand what you mean
11. Deciding how to set the standard
12. Assessing others readiness for feedback
Recognising problems
13. Common performance problems and approaches for dealing with them
14. Climate survey
15. Preparing for an informal meeting to discuss the problem.
Strategies for dealing with persistent problems
16. Legal considerations
17. Clarifying different roles and responsibilities
18. When to use capability procedures versus when to use discipline procedures.
19. Checklists for every stage in the formal procedure
20. Conducting a formal meeting
21. What to do when the performance is irredeemable.
Evaluating your approach to handling performance problems
22. Personal assessment 'How good am I at managing performance?'
23. Benchmarking 'How do I stack up against others?'
About the author(s)
Rita McGee
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