Performance Management
Appraisals, objectives and career development

Description

Despite being an essential tool of good management, trainers can struggle to get managers enthused about performance management and appraisal. This DVD will enable any trainer to engage managers and show them the real benefits of effective performance management and appraisal.

Scripted by a subject expert and trainer, and with an accompanying Trainer's Guide, this innovative training DVD is comprised of short clips which allow the trainer complete flexibility and control to intervene at any point and jump around to relevant scenes. Scenes demonstrate good practice and bad practice and cover the following areas:

the purpose of appraisal
assessing performance
opening a performance review
giving feedback
when discussions go wrong
agreeing objectives
discussing personal and career development.

Unlike many similar products, this DVD is not based around a drama. Instead, each scene is firmly centred round a set of key learning points which helps to focus the viewer's attention and consolidate their learning. It represents real employees in an environment which is modern yet neutral and can be used by any type of organisation.

Contents

SECTION 1: THE PURPOSE OF APPRAISAL

Scene 1.1 The Purpose of Appraisal

SECTION 2: ASSESSING PERFORMANCE

Scene 2.1 Woolly Feedback and Its Effects
Scene 2.2 Discussion to Clarify Performance Expectations
Scene 2.3 Specific/Factual Feedback and It's Effect

SECTION 3: OPENING A PERFORMANCE REVIEW

Scene 3.1 Unprepared
Scene 3.2 Overly-Prescriptive
Scene 3.3 Woolly
Scene 3.4 A Quick Recovery from a Potentially Poor Opening
Scene 3.5 A Good, Clear, Focused Opening

SECTION 4: GIVING FEEDBACK

Scene 4.1 Poor Feedback and Contaminated Praise - Version One
Scene 4.2 Poor Feedback and Contaminated Praise - Version Two
Scene 4.3 Effective Feedback
Scene 4.4 Reviewee Helping a Reviewer to Give Effective Feedback

SECTION 5: WHEN DISCUSSIONS GO WRONG

Scene 5.1 Reviewer Loses Control of the Discussion
Scene 5.2 Reviewer Retains Control of the Discussion

SECTION 6: AGREEING OBJECTIVES

Scene 6.1 Agreeing Poor Objectives
Scene 6.2 Agreeing SMART Objectives

SECTION 7: PERSONAL AND CAREER DEVELOPMENT

Scene 7.1 Developing a Reluctant Reviewee - Version One
Scene 7.2 Developing a Reluctant Reviewee - Version Two
Scene 7.3 Developing a Keen Reviewee