Description
This latest edition concentrates on offering a more strategic approach to management and contains critical perspectives on the subject area. Includes a wide range of features to support student learning, case studies and examples, learning objectives, discussion questions, exercises and chapter summaries.
The text is designed to cater for all students studying:
- The Managing for Results module as part of the recently introduced CIPD Leadership and Management Standards.
- Introductory management modules on business and HR degree programmes.
Contents
Introduction
The Role of the Manager
How do we develop the role of the Manager?
Communication: How we inter-relate
Practical aspects of communication
Working with your Manager
Teamworking
The organisational skeleton: Structure
Organisational communication
The living organisation: culture
Power and Politics
Managing Health & Safety at Work
Quality- differentiating for excellence
Continuous improvement
Enhancing customer relations
Future directions: managing change.
Related resources
A sample chapter of this publication is available:
Chapter 7 Managing for Results, 2nd edition
About the author(s)
Gillian Watson
Gillian is Senior Lecturer in Human Resource Management and currently Programme Leader for MA International Management at the University of Sunderland. She has management experience at senior level in an international business environment. She has also been Programme Leader for the MSc Human Resource Management and the MSc Human Resource Development programmes. She has conducted management development courses both in the UK and overseas. Her experience also includes being a CIPD National examiner for Employee Development.
Kevin Gallagher
Senior Lecturer in Human Resource Management and currently Programme Leader for BA Applied Management at the University of Sunderland. Kevin has managerial experience in the civil engineering and paper industries both in the UK and overseas and has wide experience teaching on CIPD and HRM programmes within Business, Project Management, the NHS and Call Centres. He is a member of the Chartered Management Institute and Higher Education Academy.
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