Description
How are today's organisations using technology to support their HR functions? What steps should be taken in introducing a new system and what issues need to be considered? And how can technology enhance HR's contribution to the business?
As technology improves, organisations are using HRIS to support and manage an increasing number of HR processes and functions. Once just a tool used for administrative and recoding purposed, e-HR now encompasses a variety of applications in recruitment and selection, flexible benefits, development and e-learning. Today technology supports integrated call centres, shared services and self-service environments.
This report examines the use of technology in nine public, private and not-for-profit sector organisations, focusing on its impact on:
- the efficient delivery and support of HR activity and processes
- employee communications and engagement
- the changing role and skills of HR and other managers
Benefits for you:
- practical examples and lessons learned from detailed case studies
- an outline of the process involved in planning for and developing and HRIS
- an examination of the drivers for introducing new technology
- guidance on preparing a business case.
Contents
1 The use of technology in HRM
2 Planning for an e-HRM system
3 Obtaining stakeholder buy-in
4 Impact on the efficiency of HR activitiy and processes
5 Impact on employee engagement and communication
6 Impact on the role and skills of HR and other managers
Case studies:
BOC Gases
Transport for London
Norwich Union
BSkyB
The NHS
Cancer Research UK
Crown Prosecution Service
IBM
Nortel
About the author(s)
Emma Parry
Shaun Tyson
Doone Selbie
Raymond Kenneth Leighton
Customer review
In 21st century organisations how you use technology will make a tremendous difference to the way your HR function works - its credibility, its contribution and the way you communicate with the people in your organisation. But achieving these benefits can be a challenge and many high profile IT projects fail. Learn from the experiences of organisations such as IBM, Norwich Union and Cancer Research UK in this case study based report with practical advice from Cranfield School of Management.
Graham White, Head of HR and Organisational Development, Surrey County Council
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