The Value of Learning
From return on investment to return on expectation
Published: November 2007
This title will be delivered within 3 and 5 days
DescriptionHow can you measure the strategic value of learning, and why are traditional evaluation methods no longer enough? How do key stakeholders expect learning to add value? What factors affect how it's valued? And how do you ensure that investment in learning is linked to strategic priorities?
As learning is now a strategic issue for organisations, a new approach to assessing and demonstrating its contribution is required. Based on research undertaken by the University of Portsmouth on behalf of the CIPD, this report explores how 12 organisations are measuring and reporting on the contribution of learning to strategic value. It draws on interviews with senior learning, training and development professionals and operational managers. Additional insights are gained from a discussion thread and the results of two online polls.
The report recognises that all organisations are different and offers a model to help you develop an approach to match your particular circumstances. It highlights the need for both qualitative and hard metrics, and the shift from measures of return on investment to return on expectation.
Benefits for you:
- Access to a new model of value and evaluation of learning
- Insights into the different perspectives of operational and learning professionals
- Illustrations of the experiences of case study organisations
- Examples of the types of measure that can be used
Reviews'As HR and Learning professionals we need to understand that it is our customers who define value. We need to shift the way we think about measuring the effectiveness of the learning interventions we create and get on the same wavelength as senior leaders who are interested in the contribution to their strategic goals.'
Managing Vice President
Human Resources, Capital One
'This report demonstrates that where there is alignment between what the organisation wants to achieve, how success is measured and the training that is provided, the value of learning becomes a "no brainer". It offers clear processes and tools for ensuring that learning supports the brand, the balanced scorecard and the strategic objectives of the business.'
Director of Talent Development
Hilton (United Kingdom and Ireland)