Assertiveness

Description

Organisational performance hinges on the way people interact and their ability to communicate clearly, honestly, openly and confidently. Assetiveness is not easily achieved: many employees lack the self confidence needed, while others mistake assertiveness for agression, errors that can lead to ineffective communication

This resource contains 14 tried and tested activities suitable for a range of learning styles. It also offers practical techniques for assertive behaviour that can be applied in the workplace and beyond. Employing a cognitive approach to assertiveness, the toolkit encourages self analysis and will benefit any trainer, employee and organisation that uses it.

This resource is designed for anyone required to run a training course in assertiveness. It provides a comprehensive grounding in the subject and includes a host of new ideas that can be added to existing portfolios. It is fully adaptable for different training needs and all of the content can be downloaded making it the ideal resource for your training course.

Contents

Introduction
Why we Need this Toolkit
Making the Case for Assertiveness Taining
Evaluating Assertiveness Training

Overview of Skills and Activities

How to Get the Best out of the Activities

Further Resources

Activity 1 Self-assessment
Activity 2 Clear Learning Goals
Activity 3 Understanding the Three Behaviours
Activity 4 Assertiveness Workout
Activity 5 Tools and Techniques
Activity 6 What Makes us Behave the Way we Do
Activity 7 Inner Dialogues and Rights
Activity 8 Developing your Self-esteem
Activity 9 Desk Rehearsal
Activity 10 Handling Manipulators
Activity 11 Dress Rehearsals
Activity 12 Overcoming the Implementation Problem

Handouts
Assertiveness and the Three Behaviours
Assertive Techniques
What Makes us Behave the Way we Do
Handling Manipulators