Terry Gillen
Pages: 120 Published: April 2008
ISBN: 1843982021
ISBN13: 9781843982029
Price: £140.00
Member price: £125.00
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Description
In order for an organization to be successful, its employees must behave and communicate in an assertive manner. However assertiveness is not easily achieved: many employees lack the self confidence needed, while others mistake assertiveness for aggression, neither of which lead to effective communication.
Part of the new mini-toolkits series, this resource contains14 tried and tested activities suitable for a range of learning styles. It also offers practical techniques for assertive behaviour that can be applied in the workplace and beyond. Employing a cognitive approach to assertiveness, the toolkit encourages self analysis and will benefit any trainer, employee and organisation that uses it.
This resource is designed for anyone required to train in assertiveness. It provides a comprehensive grounding in the subject and includes a host of new ideas that can be added to existing portfolios. It is fully adaptable for different training needs, as well as copy-able, downloadable and customizable, and is the ideal resource from which to quickly build a successful training course or training workshop.
Contents
Introduction
Why we need this Toolkit
Making the case for assertiveness training
Evaluating assertiveness training
Overview of skills and activities
How to get the best out of the activities
Further resources
Activity 1 Self assessment
Activity 2 Clear learning goals
Activity 3 Understanding the three behaviours
Activity 4 Assertiveness workout
Activity 5 Tools and techniques
Activity 6 What makes us behave the way we do
Activity 7 Inner dialogues and rights
Activity 8 developing your self esteem
Activity 9 Desk rehearsal
Activity 10 handling manipulators
Activity 11 Dress rehearsals
Activity 12 Overcoming the implementation problem
Handouts
Assertiveness and the three behaviours
Assertive techniques
What makes us behave the way we do
Handling manipulators
About the author(s)
Terry Gillen
Terry is a consultant, trainer and author specialising in subjects that improve people''s performance, relationships and wellbeing. Working successfully with many well known organisations, writing numerous books and articles and consulting on videos and e-learning programmes, he has helped thousands of people become more assertive. Terry also has an extensive track record of writing excellent material for other Trainers, not only saving them valuable time but providing them with easy-to-use professional tools that make a real impact.
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