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Training
Assertiveness
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Terry Gillen
Published: April 2008
Pages: 120
Price: £140.00
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This title will be delivered within 3 and 5 days
ISBN: 1843982021
ISBN13: 9781843982029
Online resources available for this product
Support material is available to customers who have purchased CIPD Toolkits.
Product information
Description
Contents
About the authors
Description
Organisational performance hinges on the way people interact and their ability to communicate clearly, honestly, openly and confidently. Assetiveness is not easily achieved: many employees lack the self confidence needed, while others mistake assertiveness for agression, errors that can lead to ineffective communication
This resource contains 14 tried and tested activities suitable for a range of learning styles. It also offers practical techniques for assertive behaviour that can be applied in the workplace and beyond. Employing a cognitive approach to assertiveness, the toolkit encourages self analysis and will benefit any trainer, employee and organisation that uses it.
This resource is designed for anyone required to run a training course in assertiveness. It provides a comprehensive grounding in the subject and includes a host of new ideas that can be added to existing portfolios. It is fully adaptable for different training needs and all of the content can be downloaded making it the ideal resource for your training course.
Contents
Introduction
Why we Need this Toolkit
Making the Case for Assertiveness Taining
Evaluating Assertiveness Training
Overview of Skills and Activities
How to Get the Best out of the Activities
Further Resources
Activity 1 Self-assessment
Activity 2 Clear Learning Goals
Activity 3 Understanding the Three Behaviours
Activity 4 Assertiveness Workout
Activity 5 Tools and Techniques
Activity 6 What Makes us Behave the Way we Do
Activity 7 Inner Dialogues and Rights
Activity 8 Developing your Self-esteem
Activity 9 Desk Rehearsal
Activity 10 Handling Manipulators
Activity 11 Dress Rehearsals
Activity 12 Overcoming the Implementation Problem
Handouts
Assertiveness and the Three Behaviours
Assertive Techniques
What Makes us Behave the Way we Do
Handling Manipulators
About the authors
Terry Gillen
Terry is a consultant, trainer and author specialising in subjects that improve people''s performance, relationships and wellbeing. Working successfully with many well known organisations, writing numerous books and articles and consulting on videos and e-learning programmes, he has helped thousands of people become more assertive. Terry also has an extensive track record of writing excellent material for other trainers, not only saving them valuable time but providing them with easy-to-use professional tools that make a real impact.
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