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Customer Service Skills in your Organisation section clip samples

Here you can preview the seven sections of the CIPD Training DVD
Customer Service Skills in your Organisation as Quicktime files.
Many sections contain several separate clips. They all contain learning points.
An introduction to excellent service
Information type 
DVD
Date 
December 2008
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File type: MOV
File size: 8597k
 
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Building rapport with customers
Information type 
DVD
Date 
December 2008
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File type: MOV
File size: 9860k
 
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Understanding customer needs
Information type 
DVD
Date 
December 2008
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File type: MOV
File size: 13180k
 
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Using positive language
Information type 
DVD
Date 
December 2008
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File type: MOV
File size: 15672k
 
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The internal customer
Information type 
DVD
Date 
December 2008
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File type: MOV
File size: 15562k
 
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Effective service recovery
Information type 
DVD
Date 
December 2008
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File type: MOV
File size: 22194k
 
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Leading in a service environment
Information type 
DVD
Date 
December 2008
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File type: MOV
File size: 16995k
 
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