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Communicating in Difficult Situations section clip samples

Here you can preview the eight sections of the CIPD Training DVD
Communicating in Difficult Situations as Quicktime files.
Many sections contain several separate clips. They all contain learning points.

Introduction
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File type: MOV
File size: 11238k
 
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The fight or flight response
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File type: MOV
File size: 13222k
 
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The impact of non-verbal communication
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File type: MOV
File size: 25639k
 
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Choosing your language
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File type: MOV
File size: 14264k
 
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Communicating your views
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File type: MOV
File size: 6466k
 
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Alternative ways of saying 'no'
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File type: MOV
File size: 17558k
 
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Handling an impasse
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File type: MOV
File size: 23073k
 
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Building confidence
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File type: MOV
File size: 14243k
 
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