Introduction
Support material in this area is available to customers who have purchased CIPD Training DVDs.
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Coaching Skills for Line Managers
Julia Lampshire
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Communicating in Difficult Situations
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Customer Service Skills in your Organisation
Sarah Cook
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Performance Management
Terry Gillen
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Persuade, Influence and Negotiate
Terry Gillen
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Practical Leadership Skills
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Presentation Skills
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Selection Interviewing Skills
Terry Gillen
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