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Customer Service in Your Organisation

 
 
 
 
 
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Customer Service in Your Organisation

Sarah Cook

This Toolkit shows the reader how to develop, implement and sustain a service excellence strategy for their organisation. Drawing on best practice examples and case studies, it provides easy to follow, practical guidance, along with checklists, exercises and tools.
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
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