Introduction
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A Manager's First 100 Days
Tony Bray, Tessa Simpson
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Absence Management
Fiona Robson
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Adair's Leadership Development Activities
John Adair
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Assertiveness
Terry Gillen
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Building High Performance in Organisations
Rita McGee, Carole Pemberton
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Coaching
Julia Lampshire and Lise Lewis
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Competencies
Steve Whiddett and Sarah Hollyforde
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Customer Service in Your Organisation
Sarah Cook
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Developing Strategic Leadership Skills
John Potter and Alan Hooper
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Effective Inductions
Fiona Robson
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Employee Engagement
Rita McGee and Ann Rennie
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Employment Law Workshops
Derek Eccleston, Barbara Gough
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Handling Difficult People and Difficult Situations
Greg Whitear, Geoff Ribbens
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HR Business Partnering
Shirley Dalziel, Judith Strange, Mike Walters
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HR Strategy
Rita McGee and Ann Rennie
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Icebreakers and Energisers for Effective Training
Suzy Siddons
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International Human Resource Management
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Learning Evaluation
Roland Bee and Frances Bee
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Learning Needs Analysis
Fiona Robson
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Management Development Activities
David Duerden
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Managing Diversity
Pearn Kandola
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Managing Performance Problems
Rita McGee
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Managing Remote Workers
Suzy Siddons
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Negotiating, Influencing and Persuading
Terry Gillen
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Organisation Design and Capability Building
James A Cannon, Rita McGee and Naomi Stanford
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Organisational Development and Change
James A. Cannon and Rita McGee
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Performance Management and Appraisal
Terry Gillen
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Stress
Robertson Cooper
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Talent Management and Succession Planning
James A. Cannon and Rita McGee
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Talent Management and Succession Planning 2nd edition
James A. Cannon and Rita McGee
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Team Development Exercises
Alison Hardingham and Charlotte Ellis
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Time Management
Teresa Williams
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Train the Trainer
Tony Bray and Tessa Simpson
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