A crisis in trust has emerged within society in general over the last few years. Members of the public have lost confidence and trust in politics, financial establishments and the media to name but a few. Consequently, in recent months we have witnessed high profile commitments by the Prime Minister, David Cameron and the Mayor of London, Boris Johnson to rebuild trust in politics, the City and in regulation of the media industry. We all know how much trust matters to us on an individual level. From a personal perspective I hope that trust is a starting point to all of my relationships with friends, colleagues and family but know from experience that my most trusted relationships take time, energy and commitment to build up. I have an old school friend who perpetually lets me down (I’m sure I’m not alone) – says one thing and does another, promises faithfully to meet up and never shows up. The trust I had in this friendship has long since faded. We all know that once someone has lost our trust it takes a monumental effort to turn that situation around. I think trust has also never been more important at work. The economic climate and wider societal scandals have brought into sharp relief something that has been diminishing for a while now. Although not many organisations talk about trust overtly it is often the foundation to employee engagement and overall performance. It touches on and is important to many different aspects of organisational life and is often crucial to the very purpose of an organisation. Like my own personal experience, trust at work is something you become acutely aware of when it is breached or missing. It is something that can be built by doing the opposite to what my old friend does – ensuring consistency between what you say and what you do, being honest and open about the current situation and keeping any commitments made. Clearly it is not as simple as that but these types of behaviour certainly help. You don’t want blind trust either that can do equal amounts of damage; just think of the current UBS rogue trader, Fred Goodwin, Harold Shipman and countless others. The whole issue of trust at work though is a topic that has clearly touched a nerve. Working on a new CIPD research project in partnership with CASS, we have been overwhelmed by the number of organisations wanting to be involved, even to the extent that we have set up a wider engagement group (if you are interested in joining this let us know). We are exploring many of these trust issues and some of the key research highlights around high trust cultures at a special session at the CIPD Annual Conference in November and we hope to see you there. Given the current level of interest in this topic, like the touching of a raw nerve, we think it couldn’t be more timely….. If you are interested in hearing more about this issue, Veronica Hope Hailey from Cass Business School and Jane Beine from John Lewis will be speaking about trust at the CIPD Annual Conference this year on day 2 (Wednesday 9th November 2011) at 09:30am. Get a fresh HR perspective at this year’s CIPD Annual Conference & Exhibition in Manchester. Learn more about important HR topics and network with friends and colleagues. Tickets start at £135 - visit the website today >>
A crisis in trust has emerged within society in general over the last few years. Members of the public have lost confidence and trust in politics, financial establishments and the media to name but a few. Consequently, in recent months we have witnessed high profile commitments by the Prime Minister, David Cameron and the Mayor of London, Boris Johnson to rebuild trust in politics, the City and in regulation of the media industry.
We all know how much trust matters to us on an individual level. From a personal perspective I hope that trust is a starting point to all of my relationships with friends, colleagues and family but know from experience that my most trusted relationships take time, energy and commitment to build up. I have an old school friend who perpetually lets me down (I’m sure I’m not alone) – says one thing and does another, promises faithfully to meet up and never shows up. The trust I had in this friendship has long since faded. We all know that once someone has lost our trust it takes a monumental effort to turn that situation around.
I think trust has also never been more important at work. The economic climate and wider societal scandals have brought into sharp relief something that has been diminishing for a while now. Although not many organisations talk about trust overtly it is often the foundation to employee engagement and overall performance. It touches on and is important to many different aspects of organisational life and is often crucial to the very purpose of an organisation.
Like my own personal experience, trust at work is something you become acutely aware of when it is breached or missing. It is something that can be built by doing the opposite to what my old friend does – ensuring consistency between what you say and what you do, being honest and open about the current situation and keeping any commitments made. Clearly it is not as simple as that but these types of behaviour certainly help. You don’t want blind trust either that can do equal amounts of damage; just think of the current UBS rogue trader, Fred Goodwin, Harold Shipman and countless others.
The whole issue of trust at work though is a topic that has clearly touched a nerve. Working on a new CIPD research project in partnership with CASS, we have been overwhelmed by the number of organisations wanting to be involved, even to the extent that we have set up a wider engagement group (if you are interested in joining this let us know). We are exploring many of these trust issues and some of the key research highlights around high trust cultures at a special session at the CIPD Annual Conference in November and we hope to see you there. Given the current level of interest in this topic, like the touching of a raw nerve, we think it couldn’t be more timely…..
If you are interested in hearing more about this issue, Veronica Hope Hailey from Cass Business School and Jane Beine from John Lewis will be speaking about trust at the CIPD Annual Conference this year on day 2 (Wednesday 9th November 2011) at 09:30am.
Get a fresh HR perspective at this year’s CIPD Annual Conference & Exhibition in Manchester. Learn more about important HR topics and network with friends and colleagues. Tickets start at £135 - visit the website today >>
From a personal and professional perspective I would love to be part of the wider engagement group. I have worked in the City for nearly 17 years and as an HR Generalist for approximately 10 so I have been around the old block once or twice.... I had the fortune of having had managers that taught me what professional trust is, and a Mother that in the last years of her life entrusted me - literally - with her life and had to make healthcare choices on her behalf where others such as for instance my brother (a cardiac surgeon) could have better advised but did not want to know. I actually FELT what heart-felt trust is and means to the giver and the receiver, and anyone that has been through life changing experiences like I have would understand what I am trying to say.
However, people - in particular living in big cities - seem to have lost the meaning of "trust" and "respect" for others...their freedom starts where mine ends....Right? You just need to see people's behaviour in the tube....or that (awful) woman who placed that kitten in a large rubbish bin....there are countless examples....What are these people thinking about? I dare say....
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