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John manages the CIPD’s research projects on learning and talent development, including an annual survey which this year included international comparisons. He has recently led research on the evaluation of coaching; e-learning; and the importance of soft skills. His current research explores the skills, attributes and behaviours needed by HR professionals to develop and strengthen their commercial and operational awareness.John is a qualified coach and mentor. Prior to joining the CIPD he had a multifaceted career starting as a train driver, then moving on to become an HR academic , then research director for the UK pilots’ union.