Managing difficult conversations - York - EVENT FULL

Speaker(s): Susan Bilton is a highly experienced communications’ coach. After a successful career in marketing, Susan became a coach in 1997. She specialises in strategy development, inter-personal communication and the written word. Susan particularly enjoys coaching people who need to repair damage to their self-confidence.

ARK Associates is an established executive coaching firm working across the UK and Europe. Its clients include blue-chip companies, professional practices and organisations from the public and third sectors.

Event details: An entertaining and practical presentation on managing difficult conversations, looking at why people shy away from difficult exchanges; how to plan and prepare for a successful outcome; “conversation templates” and how to stay calm and in control under pressure.

For more information:

• Email Kerry Parker  

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