Service delivery and information

Review this technical professional area in conjunction with the Core areas.

The HR professional ensures that the delivery of HR service and information to leaders, managers and staff within the organisation is accurate, efficient, timely and cost-effective and that human resource data is managed professionally.

Includes these topics:Profession Map - Professional areas - Service delivery and information
-Establish customer requirements
-Create service approach
-Build customer service culture and measure effectiveness
-Project and change management

Service Delivery and Information professional area download (PDF 1.81 MB)

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Profession Map overview

Resources relevant to the Professional area Service delivery and information


HR and technology: Impact and advantages (2007) 

Practical tools

Using HR metrics for maximum impact

Technology in HR: How to get the most out of technology in people management


Using metrics to drive value through people

Analytics: How HR can influence strategy through data