Review this technical professional area in conjunction with the Core areas.
The HR professional ensures that the delivery of HR service and information to leaders, managers and staff within the organisation is accurate, efficient, timely and cost-effective and that human resource data is managed professionally.
Includes these topics:
-Establish customer requirements
-Create service approach
-Build customer service culture and measure effectiveness
-Project and change management
Service Delivery and Information professional area download (PDF 1.81 MB)
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Profession Map overview
HR and technology: Impact and advantages (2007)
Using HR metrics for maximum impact
Technology in HR: How to get the most out of technology in people management
Using metrics to drive value through people
Analytics: How HR can influence strategy through data