Working Effectively Across Cultures

Working Effectively Across Cultures is recommended for managers who work with overseas clients or regularly travel for business and need to build their cultural awareness and communication skills.

By the end of the Working Effectively Across Cultures course, you will:

• have acquired an understanding of cultural values, business and social etiquette
• have learned how to adapt your communication style across language and cultural barriers to build good business relationships and work effectively in a multicultural environment.

• What is culture?
  
  • Understanding Culture
  • Conditioning, Perceptions and Behaviours
• Modelling cultures
  
  • Similarities/differences
• Understanding your own cultural preferences (Practical application of Theoretical Models)
• Working effectively in a multicultural environment
• Avoiding hidden dangers
• Communication Styles
• Improving communication
  • Barriers
  • Being clear
  • Using questions
  • Listening effectively
  • Influencing effectively
  • Making the right impression
  • Language and communication techniques
• Do’s and don’ts for different cultures