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A - Z of case studies

 

• Allen & Overy: implementing social business networking
• Alzheimer's Society: a very personal view of coaching
• Amcor: effective learning in a Polish packaging plant at Radomsko
• Army: whole life development
  
  
• BBC: tailored e-learning modules
• BBC: blogs for learning
• BBC: coaching
• BBC:  building internal coaching capability 
• Birmingham Children’s Hospital NHS Foundation Trust: determining and demonstrating education and learning
• Bombardier Transportation: coaching in a multinational engineering business 
• Boral: implementing organisational development, Australia
• B & Q: learning and technology
• Bracknell Forest Council: prior assessment of capability for social workers
  
  
• Cable & Wireless: Integrated e-learning 
• Canon UK and Ireland: learning expectations in a fast moving competitive environment
• Capital One: aligning and reporting on training and learning
• Cavendish Farms: the learning centre
• Cega Group coaching: evolution not revolution 
• CEGA: knowledge sharing using repositories  
• Children’s Society: an emergent approach 
• Christian Aid: action learning for management development
• Christian Aid: valuing learning-in-action 
• Ciba Specialty Chemicals: implementing a global HRD strategy at local level
• Comet: Training and learning for a new system at the Customer Support Centre
  
• Convergys: contact centre training, India
• Crown Prosecution Service: embedded e-learning
  
  
• Dublin City Council: a change framework
• Duke Corporate Education: virtual worlds and learning: using Second Life
  
  
• Egg: motivating the learner
• Enfield Primary Care Trust: protected learning time
• Ernst & Young: business development coaching
• Ernst & Young: global leadership development
• Essex County Councils Menoring and Coaching Service 
• European Commission: from training to learning
• European Commission: multinational training
• European Commission: developing on-the-job learning - the example of Regional Policy directorate general
• European Commission: the role of learning and developing the interpreter service
  
  
• Fakenham Garden Centre: skills and the competitive challenge
• Firebird Trust: a coach-mentoring programme for professional musicians
• Football Association: recruiting, training and developing referees
• Ford Motor Company: a career development framework for IT professionals
  
  
• GCHQ: removing barriers and encouraging collaborative learning
• Greater London Authority: a woman's coaching programme
• Greater Manchester Police: building supervision into coach training: the Centre for Excellence in Leadership
  
  
• Harvey Nichols: retail learning, vision and values
• Hilton: embedded e-learning
• Hilton Hotel: a trainers’ network in Sydney, Australia
• Hilton International: implementing and reporting on basic skills training
• Hilton: recruitment, attrition and training (Beijing and Shanghai)
• HMS Daring: technology skills  
• HSBC Insurance: a coaching initiative, Singapore
  
  
• Infosys: matching training interventions with organisational needs
• Ingersoll Rand University: implementing a global HRD-strategy at local level
• Infinite Shanghai Communication Terminals: creating and implementing a training plan
• Inland Revenue: a learning strategy
• Innovation Group: investment to develop a performance and innovation culture
  
  
• Jardine Aviation Services: time to competence
• Jardine Engineering Corporation: implementing a competency framework 
• Jardines: developing talent
• Just Born: developing leadership talent
  
  
• KPMG: action learning through external projects
• KPMG: developing future leaders
• KPMG: use of Web 2.0 to support client engagement
  
  
• Lawrence Graham: a training and development programme for legal secretaries
• Levis Strauss: trainings contribution to a business problem
• Linklaters: serving the self-reliant learner
• Liqvid: e-learning for language training in India
• Lyreco Ltd (UK): measuring the contribution of learning to business performance
  
  
• Manchester Evening News: from sales manager to performance coach
• M&G coaching offer: responding to the business
• Metropolitan Police: coaching as a contributor to culture change  
• Moorfields Eye Hospital: E-learning and online performance support
• Motorola University: developing talent 
  
  
• Nan Yang Power: “Six-One”
• National Archives: using wiki technology
• NGT: sharing knowledge in a merged function
• NHS: Coaching in the NHS - Fife
• NHS Foundation Trust Salisbury: multiple coaching programmes
• NHS: using a wiki to capture event feedback at the NHS 
• Nokia: building a coaching culture
• Norwich Union Insurance: changing training attitudes
  
  
• O’Flynn Budgens: IT skills in retailing
• Orange: career coaching 
• Oxford City Council: developing an internal coaching capability
  
  
• Park Lane Hotel: the use of webinars for learning
• Probation Service: supporting professional learning and development
• Pfizer: encouraging collaborative research across cultures
• Pfizerpedia: knowledge repository at Pfizer 
• Piccadilly Supermarkets: developing a coaching network, Bulgaria
• PricewaterhouseCoopers: using supervision to assure quality coaching
  
  
• Redbridge Borough Council: external coaching to increase organisational performance
• Remploy: developing a learning strategy
• Reuters: e-learning for journalists
• Rolls-Royce: a shared learning programme
• Rolls-Royce: learning through team reviews
• Rolls-Royce Gas Turbines: self directed learning
• Roseland Care: on the job training
• Royal Opera House: using internet technology for recruitment 
  
  
• SAP Dublin: training for product and technical knowledge
• Scottish Fire and Rescue Service: using technology enablers to develop individual responsibility for learning
• Schaeffler (UK) Limited: investment in people
• Siemens Metering Services: electronic job aids
• Surrey County Council: learning contracts
• Swedish Radio: implementing a training strategy
• Swedish Radio: learning through feedback
• Sport England e-learning initiative: fairness and inclusion in sports
• Standard Chartered Bank: Going global  
• State Grid Advanced Training Centre: developing managers for the Chinese Electricity Industry
• Strathclyde Fire and Rescue: developing talent 
  
  
• Tesco.com: Alignment and trust in the learning function - the role of metrics and measures
• Thomson Reuters: product sales training and learning
• T-Mobile: web social networking to support graduate
  recruitment 
• TNT China: aligning with business needs
• TNT: implementing a basic skills programme
• TNT: supporting a training and development culture
• Transport for London: one-to-one training
  
  
• Ventura: training for the business
• Vestas Blades UK Ltd: self-directed learning in an SME
• VT Group plc: aligning learning to achieve transformational growth and change
  
  
• Wegmans: learning and the business
• West Lothian: focusing on individual and organisational learning
• Westminster City Council: using discussion forums to build employee engagement
• West Sussex County Council: learning sets for management development
  
  
• Yell: coaching in customer service
   
• Zurich Financial Services
  
   
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