Conflict management

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Downloadable CIPD employer guide on conflict management.
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Conflict management: a shift in direction?

 (422 KB)
Last Published: 06 Oct 2015
This report examines changes in employers’ use of different methods of managing individual conflict and how far recent changes in legislation on dispute resolution, including the introduction of employment tribunal fees, have impacted employer practices. The two case studies (Capgemini and a drinks company) highlight the shift in approach being adopted by enlightened employers towards greater informality in managing conflict.