To view this resource register for a free account

Sign up for a Free CIPD Website Account to Keep Reading. It takes just 2 minutes to sign up for a free CIPD website account, giving you access to hundreds of factsheets and guides. You'll find the website registration box on the right hand side of this page.

Factsheet:

Employee communication

Resource summary

This factsheet last updated in March 2014.

Why does communication with employees matter?

This factsheet looks at internal rather than external communication (for example, with customers, investors or other stakeholders). It may be helpful to read it in conjunction with our factsheet on ‘employee voice’ which covers the history of employee involvement, the mechanisms of two-way communications, and its potential benefits. Our factsheets on employee engagement and employer branding are also relevant.

Shared purpose is identified in our Shaping the Future research as an important factor which appears to support sustainable organisation performance.

Senior leadership is responsible for setting out this organisational purpose. Clear and ongoing communication from all levels of management is needed to translate the purpose into the working lives of employees.

Being open and transparent with information strengthens trust between employers and employees. Good two-way communication can help to build the psychological contract, in which employees feel valued by their employer, and the employer values (and is seen to value) their employees’ contributions. Our factsheet gives more information.

Communication is an important aspect of employee engagement. Employee voice and feeling well informed about what is happening in the organisation are consistently shown to be among the most important drivers of employee engagement, which in turn, promotes better performance, employee retention and well-being.

Login or register for a free account to continue reading this factsheet and to learn about:

  • Why does communication with employees matter?
  • Principles for an effective employee communications strategy
  • Social technology and channels of communication
  • Roles and responsibilities in communication
  • Measuring and reviewing communication
  • CIPD viewpoint
  • Further reading

To view this resource register for a free account

Sign up for a Free CIPD Website Account to Keep Reading. It takes just 2 minutes to sign up for a free CIPD website account, giving you access to hundreds of factsheets and guides. You'll find the website registration box on the right hand side of this page.