This factsheet last updated in July 2016.
Why does communication with employees matter?
This factsheet looks at internal rather than external communication - it may be helpful to read it in conjunction with our factsheet on employee voice which covers the history of employee involvement, the mechanisms of two-way communications, and its potential benefits. Our factsheets on employee engagement and employer brand are also relevant.
Effective internal communications is at the heart of achieving business outcomes and it’s something the whole organisation is responsible for. It supports the organisation’s smooth running, successful change programmes and good leadership on vision, strategy and values.
It is also a critical aspect of employee engagement, which in turn promotes better performance, employee retention and well-being. Employees are more engaged when information flows freely and they’re aware of organisational activities and management decisions that affect their jobs.
Despite the need for communication to be high up the agenda in all organisations, our Employee Outlook surveys have shown that just over half of employees feel fully or fairly well informed about what’s happening in their organisation, with the remainder saying they receive limited or very little information.
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- Why does communication with employees matter?
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