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Factsheet:

HR shared services

Resource summary

This factsheet was last updated in October 2014.

What are HR shared services?

HR shared services are a way of organising activities within a wider HR operating model. The origins of shared services can be attributed to finance, but there are many different models of providing corporate services that are required across an organisation (or sometimes, across several partner organisations) for individual functions, for example, just HR services, or across multiple functions for example, finance, IT and HR.

There are different models of providing HR shared services which can be defined by their ‘sourcing’ and ‘shoring’ design, that is whether they are resourced internally - ‘in-sourced’ - or externally - ‘out-sourced’ - or whether they are located ‘on-shore’ or ‘off-shore’.

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  • What are HR shared services?
  • Why introduce HR shared services?
  • Coverage and operation of HR shared services
  • Planning for and implementing HR shared services
  • Issues in HR shared service management 
  • CIPD viewpoint
  • References
  • Further reading

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