Mediation: an employer's guide
Resource summary
This joint Acas/CIPD guide provides practical help to enable organisations decide whether mediation could work for them, and the factors and processes to be considered in its implementation. It addresses topics and questions like: what is mediation, the impact of conflict in the workplace, benefits of mediation, implementing mediation in an organisation, managing the mediation process, evaluation. The guide draws on the experience of a range of organisations using mediation, including: Ministry of Justice, Salisbury Cathedral, University of Central Lancashire and West Midlands Police.