Research Report

Emotional or transactional engagement - does it matter?

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Emotional or transactional engagement - does it matter?

Published May 2012

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This Research Insight examines the question whether individuals can be engaged at different levels and was produced for the CIPD by the Kingston Engagement Consortium. 

The report reveals some clear differences between types of engagement and performance and the evidence demonstrates that engagement is a complex issue which requires a greater depth of understanding than can be provided by engagement surveys alone.

Related reports:
Locus of engagement: understanding what employees connect with at work
Creating an engaged workforce
Employee engagement in context