Research Report

L&D: evolving roles, enhancing skills

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L&D: evolving roles, enhancing skills

Published April 2015

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How should L&D roles be organised and L&D professionals be equipped for change in an increasingly volatile, uncertain, complex and ambiguous (VUCA) environment?

Conducted in partnership with Towards Maturity, this research explores how L&D roles and responsibilities are changing and how we are building L&D skills and capabilities. It draws on benchmarking data from 600 L&D leaders in the Towards Maturity benchmark study, alongside case study research with six organisations that have been successfully implementing new initiatives and processes to enhance the impact of L&D:
  • Barnardo’s
  • Mattel
  • McDonald’s UK
  • Ministry of Defence
  • PwC
  • University Hospital Southampton NHS Foundation Trust.
The research finds that in spite of the fact that top learning organisations are moving away from training delivery to a performance consulting model ‘just 53% of L&D professionals agree that the “course” is only one of many options for building skills and performance.’ There are also significant gaps in the skills and capabilities that L&D practitioners know they need and those that they currently have in-house, particularly in business and commercial understanding and influence and in technological ability. For example, ‘86% are using live online learning tools…yet only 34% agree that they have the skills to deliver online’.
 
The full report is available to download above. An executive summary and individual case studies can be found in further downloads at the bottom of this page.
 
Content of the report
  • Executive summary
  • Introduction
  • L&D alignment and resources
  • Evolution of roles and responsibilities
  • Building skills and capabilities
  • Driving change
  • Conclusion
  • Case study appendices
  • Background information on the Towards Maturity benchmark

This report forms the second part of a CIPD programme of research exploring changing L&D roles and capabilities. Part 1, L&D: New challenges, new approaches, was published in December 2014.


 

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L&D: evolving roles, enhancing skills – executive summary
Published April 2015

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L&D: evolving roles, enhancing skills – case study: Barnardo's
Published April 2015

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L&D: evolving roles, enhancing skills – case study: Mattel
Published April 2015

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L&D: evolving roles, enhancing skills – case study: McDonald's UK
Published April 2015

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L&D: evolving roles, enhancing skills – case study: Ministry of Defence
Published April 2015

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L&D: evolving roles, enhancing skills – case study: PwC
Published April 2015

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L&D: evolving roles, enhancing skills – case study: Unversity Hospital Southampton
Published April 2015

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107 KB

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