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Research:

Using the head and heart at work: a business case for soft skills

Resource summary

There is much more to effective performance in the workplace than can be achieved with cognitive intelligence, academic qualifications or hard technical skills alone.

This report explores the value of soft skills, and how they complement technical skills and knowledge to drive sustainable organisation performance. It demonstrates the business case for putting soft skills at the heart of the learning and talent development agenda.

Published November 2010

The research:

  • reviews the evidence on soft skills
  • provides a comprehensive definition and description of soft skills and the behaviours that characterise them 
  • looks at soft skills from theoretical and policy perspectives
  • places soft skills in the context of learning and talent development practice.

The page you want to access is a CIPD member benefit.

You can get immediate access by joining today! By becoming a member today you'll have access to all member benefits until 30 June 2013.