Research Report

Where has all the trust gone?

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Where has all the trust gone?

Published March 2012

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This report, authored by Professor Veronica Hope-Hailey, CASS Business School, re-examines the issue of trust. It finds that the crisis in trust predates the economic downturn and is a function of a breakdown of five types of trust relationship. It explores why trust matters in the workplace and what can be done to repair it.

The research involves 14 case study organisations from different sectors and uncovers a number of key insights.

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