Survey Report

Employee Outlook: Focus on culture change and patient care in the NHS

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Employee Outlook: Focus on culture change and patient care in the NHS

Published September 2013

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2547 KB

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The CIPD, in partnership with the Healthcare People Management Association (HPMA), commissioned YouGov to conduct a survey of employees working in the healthcare sector in the UK to find out their attitudes to working in the sector, the values in National Health Service organisations, trust within the health service, and culture change to improve patient care in the NHS.

We received 1,021 responses to the online survey   which revealed that four in ten (43%) healthcare workers surveyed are concerned that examples of poor patient care such as those highlighted at Mid Staffordshire NHS Foundation Trust could occur in their organisation.

The survey reinforces the message that ultimately what will improve patient care outcomes is a change in behaviour and organisational culture. This will depend on renewed clarity over organisational purpose and values, improved leadership from the top down to the front line to ensure that values are effectively role-modelled, greater engagement and consultation with employees and confidence among staff that they can challenge if they see something wrong. This is an HR agenda and presents a real opportunity for those in the HR profession to make a difference.

"Efforts to change culture to put the patient first will depend to a large degree on the extent employees are engaged. The survey suggests this is an area that healthcare employers need to focus on. Just under a third of employees in the sector are actively engaged, falling to just 27% of nursing staff.”

Contents of the report

  • Summary of key findings
  • Employees’ attitudes to working in the health sector
  • Values within the NHS
  • Trust in the health service
  • Culture change
  • Conclusions
  • Background to the survey.

Read the press release about this report.

Find out more about the CIPD's Employee Outlook surveys and focus reports.