Survey Report

Employee Outlook: Focus on trust in leaders

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Employee Outlook: Focus on trust in leaders

Published October 2013

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5122 KB

Download the 'Employee Outlook: Focus on trust in leaders' pdf 5122 KB, employee-outlook_2013-autumn-trust-leaders.pdf. Opens in a new window.

The report is based on a survey of nearly 3,000 employees, across the private, public and voluntary sectors, in roles ranging from front line staff through to senior managerial roles.

The CIPD has been tracking perceptions of senior leaders through our Employee Outlook since April 2009 and our research shows that trust in senior leaders has remained low over that time. This focus report explores whether trust is spoken about within organisations, the current state of trust in leaders, how this compares with trust in others within the organisation (such as colleagues and line managers), and how important trust is when selecting senior managers. The conclusion of the report discusses the practical implications of the findings.

"Trust ratings between employees and senior managers increase with an employee’s seniority,
suggesting that senior managers are somewhat out of touch with how other employees are feeling."

Contents of the report

  • Overview
  • Let’s talk about trust
  • The current state of trust in leaders and organisations
  • Selecting trustworthy leaders
  • Conclusion

These findings build on previous Employee Outlook focus sections on Rebuilding trust in the City and Culture change and patient care in the NHS.

View more information about Employee Outlook

View the press release

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