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Survey Report:

Managing conflict at work

Resource summary

Reports survey findings on:

  • the impact of the statutory dispute procedures
  • training to manage conflict at work
  • mediation
  • formal disciplinary and grievance cases
  • employment tribunal claims
  • causes of conflict at work
  • sources of advice for UK employers in managing employment disputes

Case studies illustrate practice at West Midlands Police, Cobbetts LLP, Royal and SunAlliance, and Fife Council.



 

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