Changes in technology, employee expectations and the working environment are placing new challenges on organisations. This paper reports on a survey, carried out by London Business School in conjunction with the CIPD, which explored how these changes are affecting our basic assumptions about how we get work done and how we can create engaging workplaces and high-performing organisations. It examines:
- the different types of innovation that organisations are focusing on, how important they are perceived to be and where they come from
- how organisations are responding to the distinct values and expectations of Generation Y employees
- the opportunities presented by the newer generation of interactive internet technologies - Web 2.0.