Survey Report

Getting under the skin of workplace conflict: tracing the experiences of employees

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Getting under the skin of workplace conflict: tracing the experiences of employees

Published April 2015

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Changes in policy on dealing with workplace conflict has meant that there is greater onus for organisations to resolve conflict themselves internally and at an earlier stage. However for this to succeed organisation cultures also need to change in a way that makes it possible to challenge and hold each other to account, and to do so without undue risk of creating damaging relationship conflict.

The survey focuses on the nature of conflict and how it is dealt with inside the organisation. It gives a representative view of how UK employees experience conflict at work and how this conflict plays out within the organisation. 

"The single most common contributor to conflict is differences in personality or styles of working, supporting a relational view of conflict.’"

Content of the report

Summary of key findings

Introduction  

  • The scale of workplace conflict
  • Which relationships are most prone to conflict?
  • What issues spark conflict?
  • How do people behave in conflict?
  • The impact of conflict
  • Responding to conflict
  • Finding resolution

Conclusions
References

Read the People Management article.

Read Conflict management: a shift in direction? a report looking at employers’ attitudes and approaches to individual conflict and how these may be changing in response to recent legislation.