Case studies

Melissa Kew, Chartered MCIPD, HR Manager, Moody's

"The process as a whole was very helpful"

Melissa Kew is an HR manager at credit rating agency Moody’s, with a remit across 11 locations in Europe, the Middle East and Africa. After graduating in psychology from the University of the West of England, she joined accountancy firm Arthur Andersen as a graduate recruitment administrator in 2001.

Kew stayed on after the firm’s transfer to Deloitte and then moved to HBOS before joining Moody’s in 2006.

Although she had embarked on the study route to CIPD membership at HBOS, and had associate CIPD membership, personal issues intervened to prevent her from completing the final management report to achieve chartered status. “The longer you are away from the study route, the more daunting it becomes and you close the door a bit,” she says.

Among the experiences she wrote up as part of her experience assessment was the implementation of a working-from-home policy in Italy and her handling of a performance management situation. The assessment interview was very thorough, says Kew. “The assessors want to understand the decisions you made, why you made them and what you could have done differently,” she explains.

The process as a whole was very helpful, says Kew. “It’s easy to get embroiled in your job and work a bit on auto-pilot. It makes you take a step back when you have to produce a report.”

Becoming a chartered member, meanwhile, “has been a fantastic confidence boost”.

This case study was published in People Management magazine on 10 February 2011.