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I agree there is a serious reality gap and expectations of staff are so much more different than management and when these expectations are uneven, conflict and misunderstandings become rife and part of the culture.<br/><br/>A great manager knows, not only about the thoughts and feelings of staff but also how to react and 'manage' to ensure staff are made to feel worthy, which in turn motivates. <br/><br/>Coaching is not a priority of a lot of managers as their focus is telling staff what to do then troubleshooting the issues and this culture seems to meet the expectations of a lot of managers, especially in a sales environment.<br/><br/>As a coach I believe in a concept called ownership of ability. Which means, strangely enough, staff take ownership of their ability. In order for this to work the manager must be open to suggestion and understand the different learning needs of each individual until each staff member feels relaxed, confident and worthy to complete their role knowing whatever happens their manager has their back.<br/><br/>Coaching does take time and when done correctly the benefits become self evident.<br/><br/> Coaching can and will help processes and managing become easier and staff to be more productive.
Experience has shown me that there is inevitably a difference in opinion between what managers think they are achieving and what their employees think is being achieved. However if an employee thinks their manager could do better for them, you must ask how well and how successfully that person is actually being managed.<br/>Too many people are promoted into people management positions without being given the skills and support they really need to do the job. Unfortunately in a lot of organisations this is because some of the senior positions are held by others who have been promoted the same way and also lack those skills themselves. It is great to suggest that new managers should receive mentoring, but what is the quality of that likely to be? For a lot of companies - especially SME's - investment in recognised external training is immensely beneficial.