Philippa Lamb reminds us that in part one, we looked at drivers for change. In this podcast, we’ll be taking a more in-depth look at how our case study organisations are continuing to make change work for them. We’ll be looking at the types of measures they took and the importance of communication in the change process. We’ll be hearing more from:
Vicky Woodison at Gate Gourmet, Mandy Coalter at Heart of England NHS Trust, Valerie Raven-Hill at Look Ahead and Vanessa Robinson from CIPD.
First, a look at Xerox. In 2004 they created a new department called Xerox Global Services. Louise Fisher, their European Human Director, was brought in to drive the changes necessary to launch the newly formed division. Listen to Louise’s approach. Would it work in your organisation?
Heart of England NHS FoudationTrust took over a poorly performing neighbouring hospital - the Good Hope, resulting in a workforce of 10,000 with a budget of nearly half a billion pounds. Mandy Coalter, Director of HR and OD, tried to win hearts and minds as well as restructure and keep the redundancies to six. Also listen to her speaking at the recent HRD conference later in the podcast.
Last month we heard briefly from Valerie Raven-Hill about the transformative changes at Look Ahead, a charitable housing and care
organisation. They have had to adopt a more commercial approach to their work.
Mandy, Valerie and Vicky, who we hear next, although coming from very different organisations, had at least one crucial message in common.
Vicky Woodison said earlier - if Gate Gourmet hadn't done something fast, they'd most likely have gone under. They had 1,000 employees striking illegally. The decision was taken to sack them. There was complete disconnection between managers and employees. Communication hadn't been happening at all, but it had to start happening quickly.
Finally, Philippa asks Vanessa Robinson about whether HR as a whole is coming to terms with the need to be ready for change.
Useful information and online links
CIPD Factsheets:
Managing change and Managing change: the role of the psychological contract
CIPD Managing change page of the website
CIPD Toolkit:
CANNON James A. and MCGEE Rita. (2008)
Organisational development and change
London: Chartered Institute of Personnel and Development.
CIPD training courses:
Managing Change
This course focuses on the tools and techniques needed to manage structural, behavioural and cultural change and to contribute to management development strategies.
There's a new CIPD podcast every month. Coming soon… Building Leadership capability for change - An interview with Gary Hamel.. and Employment Law phone in – Your questions answered…