Philippa Lamb discusses performance management with Stephen Moir from Cambridgeshire County Council, Stephen Sidebottom from banking giant, Nomura and Michael Spiers from Sainsburys. The CIPD's, Adviser for Organisation and Resourcing, Angela Baron also provides useful guidance.
Philippa starts by asking Angela how performance management can make an impact and why it is important.
Angela gives a clear answer and believes it is not rocket science.
Stephen Moir gives us an idea of the range of people that his scheme must cover. He explains how he adapts his process to take account of these different functions and describes the techniques that he promotes.
At Sainsbury’s, Michael Spiers uses performance targets. Listen to him explain why he thinks the ‘how’’ is important in his industry.
Training is important, says Angela, but buy in from managers is a must.
Stephen Moir explains how, at Cambridgeshire County Council, he does a diagonal slice of his organisational and the actions taken as a result of his slicing technique.
At Nomura Stephen Sidebottom says that he has abandoned his previous cumbersome process for a valuable 360 degree system. He has gained the approval of sceptical bankers by working with the businesses to get this acceptance and understanding.
Philippa sums up the ideas so far but wants to take the discussion further: She wants to know if all this work really adds to the bottom line.
Angela gives a surprising answer.
At Sainsbury’s, the pay-off is obvious. Do you agree?
Angela emphasises the importance of clarity and takes us through some classic pay-related mistakes that companies often make.
Philippa asks Michael Spiers when Performance management should be used.
The CIPD website has a wealth of information on performance managment.
We also have some practical factsheets
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