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Employees want a ‘family feel’ at the heart of their organisation’s culture, finds latest Employee Outlook survey

  • 03 Jun 2015
The latest Employee Outlook 2015 survey, published by the CIPD, the professional body for HR and people development, in partnership with Halogen Software, has found that regardless of organisation size, the vast majority of employees want to work for a firm that has a ‘family feel’ and is ‘held together by loyalty and tradition’. In response, the CIPD recommends that organisations should regularly assess perceptions of organisational culture and highlights how a mismatch between how employees currently see the culture of their organisation and the type of culture that they would prefer to work within can have significant implications for talent management and overall business success.
When asked to describe the kind of firm they currently work for, nearly 50% of the 2,226 employees surveyed described the culture of their organisation as ‘a formalised and structured place to work, where procedures govern what people do and hold people together.’ This was highest in the public sector (74%), in the voluntary sector (43%) and unsurprisingly in large organisations with over 250 employees (59%). 
In contrast, just a quarter (26%) of employees describe their current organisation as having a ‘family feel’ but when asked what their preferred working environment would be, over half of respondents (55%) specified that they would prefer to work in an organisation ‘with a family feel, held together by loyalty and tradition.’ This was higher for women than men (60% compared with 50%) but a consistent choice across all age groups. 
The CIPD’s survey also found that employee engagement was at a 3 year high, rising from 35% in 2013 and 38% in 2014 to 39% in the 2015 survey. Just 3% of employees claimed to be disengaged, a slight decrease of 1% on the year before, however, the majority of people (59%) considered their engagement as neutral.
Jessica Cooper, Research Adviser at the CIPD, comments: “This is a defining moment for businesses. After the uncertainty of the recession, we’ve now reached a point of stability which is seeing improved engagement from employees. However, far too many people are still sitting in the ‘neutral’ camp. Now is the time for businesses to engage with their talent to understand how they can reinforce and evolve their organisational culture moving forward. And the direction of travel is clear: employees want to work somewhere with a ‘family feel’, where they can really feel like they are part of something. Culture is one of the few things that can define a business and if organisations can get it right, it will give them a competitive edge and a strong foundation for business growth. Culture can’t change overnight, but organisations can start to think about ways in which they can make changes to better suit their talent’s preferences. Equally, employees should consider culture when moving jobs in order to have a more satisfying role.”
While employee engagement is ticking up, job satisfaction has remained the same as in the Autumn 2014 survey, averaging at +47 (net satisfaction score).  Employees at micro-businesses report the highest levels of job satisfaction at +75 and in small businesses it stands at +42, a slight increase on last year (+41). However, medium-sized businesses have seen job satisfaction drop from +40 to +38 and employee engagement fall from +44 to +40.
Dominique Jones, Vice President of Human Resources at Halogen Software, said: “It’s clear from the survey findings that employers have a huge opportunity when it comes to developing a corporate culture that attracts talent and inspires them to high performance. Given the critical impact of culture on everything from employee engagement to business outcomes and results, organisations that want to boost workplace productivity and employee retention need to incorporate the key attributes of their company culture into all stages of their talent management process. Achieving a good workplace culture doesn’t happen accidentally — it happens intentionally and talent management best practices can help.” 
Further findings include:
  • Employee attitudes towards senior leaders are continuing to steadily improve. The area where senior leaders continue to be weakest is consulting with employees on important decisions: here the net score is -22, a small improvement from -24 in Autumn 2014.
  • Over two thirds of employees are very satisfied or satisfied with their relationship with their line manager (64%), a very small decrease from 65% in the Autumn survey. When asked what they consider to be the most important line manager behaviours, employees in the survey cited fairness (32%) and being open and honest (29%).
  • There has been a slight increase in the number of people achieving a work-life balance with 62% either agreeing or strongly agreeing compared to 59% in Autumn 2014. The number of people saying they experience excessive pressure at work has declined to 38% from 40% overall but with a notable increase of +6 in the voluntary sector.
  • Looking at performance management, 18% of respondents said that they never receive performance feedback, whether formally or informally. Only 56% of respondents said they have objectives set as part of their performance management process and of those that do have them set, only half again (53%) said that they help them perform better, with just 37% agreeing that objectives help to advance their career. However, the vast majority (79%) of respondents said that feedback should include clear objectives and be balanced.
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