Policy Report

Leading culture change: employee engagement and public service transformation

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Leading culture change: employee engagement and public service transformation

Published November 2012

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Transforming the way public services are delivered is a key priority for the Coalition Government as they try to reduce public spending and the deficit. Their expectation that organisations will work more collaboratively and provide integrated services requires a fundamental culture change.

This report, published in collaboration with the Public Sector People Managers’ Association (PPMA), is based on a series of interviews with chief executives and HR directors of ten local authorities, two police forces and one fire authority. It explores their views on engaging employees against a backdrop of pay freezes, pension reform and job cuts, as they respond to the people management challenge of the Government’s agenda.

The report includes case studies of initiatives in six public sector organisations:

  • London Borough of Sutton

  • Kent County Council

  • Norfolk County Council

  • Somerset County Council 

  • Sussex Police

  • Derbyshire Fire and Rescue Service

This research is a follow-up to the 2010 report Boosting HR performance in the public sector, which explored the key role of HR in transforming the delivery of public services and ‘doing more for less’.