Employee Engagement

Description

"If it is how the workforce performs that determines to a large extent whether companies or organisations succeed, then whether or not the workforce is positively encouraged to perform at its best should be a prime consideration for every leader and manager, and be placed at the heart of business strategy". From Engaging for success: enhancing performance through employee engagement, David MacLeod and Nita Clarke (Crown copyright)

The 2009 Macleod report found that there is a direct link between engagement rates and customer satisfaction and that this, in turn, is linked to profit and efficiency. Organisational capability efforts will come to nothing if engagement is low and therefore, in order to achieve success, there must be adequate attention placed on building employee engagement within organisations.

The Employee Engagement toolkit provides an overview of the latest ideas and approaches to engagement. It helps to answer some key questions including:

What are the essential elements that need to exist to engage employees?
How can HR professionals and Line Managers enable engagement?
Who needs to be involved?

This toolkit provides the essential tools to help create and manage employee engagement in any organisation. Assessment tools, questionnaires and checklists support the user through all stages of the process, from assessing and benchmarking to implementation, and embedding.

All tools are available online and can be customised in order to meet your organisation's needs.

Contents

INTRODUCTION

SECTION 1: ASSESS AND BENCHMARK

SECTION 2: DEFINE THE BLUEPRINT FOR SUCCESS
- Teams and their role in engagement
- The line manager's role in engagement
- Engaging the key stakeholders

SECTION 3: MOVE TO ACTION - THE IMPLEMENTATION STAGE
- Clarifying and explaining the employment contract
- Recruit for engagement
- Reward and recognition for engagement
- Communicate for engagement

SECTION 4: LEARNING AND ENGAGEMENT
- The conditions for engagement
- The engaged organisation
- The engaged individual