Meet the team in Stoke-on-Trent

Andrew Riley

Andrew RileyAndrew Riley is a pragmatic and experienced business consultant, adviser and trainer. He delivers in a very practical hands on style based on his many years’ experience of business and management. His first role in a team leading capacity was at the age of 18 and by the age of 29 he had a senior management role reporting directly to the board and with national responsibilities.

At a very early point he realised the benefit of valuing your team, not just financially but recognising and developing skills and talent at all levels. He became an Investors-in-People Advisor in the early days of the standard and has worked with many organisations large and small to develop and implement successful people management practices. Alongside this he has written and delivered training from shopfloor to boardroom, is an accredited assessor/verifier and has been a visiting lecturer at Warwick University on the role of people in business re-engineering.

Carol Probyn Chartered MCIPD

Carol ProbynCarol has broad business experience gained in a range of organisations of all sizes and in all sectors. She has held a variety of management roles in customer service, personnel, human resources, training, commercial and general management. As a practised consultant, Carol has operated at all levels from Chief Executive of multi-national organisations to shop-floor staff and members of the public. She has worked with businesses in a range of sectors and of different sizes. Her experience in human resource management includes the management of personnel/human resource functions.

As a consultant, Carol provides support and advice to organisations looking for help with a range of human resource matters. She has set up and run two small businesses in the last 10 years and so understand the challenges of small to medium size businesses. A qualified, professional trainer, Carol is experienced at design and delivery of development activities to general audiences and on a “bespoke” basis. Particular areas of expertise include planning and business strategy, organisational development, Human Resources, employee development and customer service.

She is a Chartered Member of the Institute of Personnel and Development and Member of the Institute of Leadership and Management. My qualifications include BA (Hons) Law (Llb), Postgraduate Certificate HRM, Postgraduate Advanced Diploma in Training and Development and the Assessor Award (D32/33).

Jayne Phillips Chartered FCIPD

Jane PhillipsJayne is a Fellow of the Chartered Institute of Personnel and Development has 25 years strategic HR experience working with public sector, not for profits, charities and small businesses, most recently as a Director with a Housing Association Group and now as an HR and business consultant working mainly with SME’s in North Staffordshire. She is also an SME mentor with the Chamber’s ‘Lets Do Mentoring’ programme.

Jayne is passionate about using positive HR practice to help local businesses grow and deliver excellent customer services. Jayne firmly believes that getting the best from people through a positive HR strategy and practice linked to business objectives, mission and values is the key to success for an organisation. She has extensive experience of developing and implementing HR and business excellence strategies as well as managing culture change, including restructurings, mergers and acquisitions and ensuring businesses meet their legal HR responsibilities. She has delivered continuous improvement projects achieving national business excellence, employer of choice and apprenticeship awards.

Alongside this, Jayne’s knowledge of the local area and experience of working directly with SME’s in North Staffordshire means that she can tailor her experience directly to their needs through a friendly and supportive approach, designed to bring real added value.

Karen Elliot Chartered FCIPD

Karen ElliotKaren is a HR professional with 17 years of experience operating at both operational and strategic levels. Karen has worked as a HR contractor and due to her strong generalist background, has delivered contracts in a complete spectrum of HR fields. She works with both SMEs and a FTSE 100 businesses within a range of industry sectors. During her time in the FTSE 100 arena, she developed a strong interest in talent management and leadership development, working with key external partners in the accelerated development of individuals with executive potential.

Karen was Global Head of Human Resources for a medical devices business, where she worked in partnership with the executive team to drive business growth through people. She played an instrumental role in the commercialisation of the company, through organisation design and delivery and developing the organisation’s global footprint. Having gained a significant amount of experience from rapidly expanding SMEs, Karen has a huge interest in supporting smaller organisations achieve their ambitions through people. For the last 7 years Karen has lead her own consulting practice. During this time she has gained a number of contracts with the CIPD.

Karen Pearson Chartered MCIPD

Karen PearsonMost of Karen’s career has been within a corporate environment as a HR Generalist. She has spent nearly 17 years working in financial services. After gaining a Masters degree in Human Resource Management and becoming a Chartered Member of the CIPD, she worked within SME’s to support their growth through the implementation of effective HR practices.

Karen loves gaining an understanding of businesses and has a strong belief in how the ethos and principles of HR can positively impact and support the strategy of a business. Karen decided to create her own business at the beginning of this year working with SME’s across Staffordshire which is very rewarding.

Mary Scarratt Chartered FCIPD

Mary ScarrattMary is passionate about people, business, and people in business. She is currently working as a business consultant with not for profit and SME businesses, and delighted to be joining the CIPD People Skills programme over the next year, really looking forward to helping individuals and businesses to grow . Mary has lived and worked in and around Stoke and North Staffs and has skills and experience in management, change management, HR, business improvement, sales and account management, customer service, contact centres, working with consumer, SME, and corporate customers.

Mary volunteers as a business mentor and is actively involved in corporate CSR programmes - year 10 work inspiration programme, helping local managers and teams with volunteering projects, chairman of Newcastle Community Transport scheme.

Melaney Doyle Chartered MCIPD

Melaney DoyleMelaney is an experienced HR professional and Board member, skilled in developing and delivering effective strategic and operational HR solutions to local private sector organizations. She has worked in HR for over 20 years and held senior HR roles in national and international organisations with operations in the UK, Europe and Africa before setting up MPower People Development Ltd in 2011 to act as an outsourced HR Department/Director for organisations without a dedicated HR function and to assist HR departments who need additional ad hoc support such as mediation, dispute resolution, investigations, disciplinary processes and preparation for ET.

She adopts a forward thinking, creative and results orientated approach and encourages clients to see HR as a key element of their business strategy and use it as a business tool (employment contracts, staff handbook, and performance management/appraisal) to manage their business more effectively and increase motivation and engagement at all levels to drive change and innovation. Melaney has a broad knowledge of methods, techniques and solutions across a full range of HR, leadership and employment issues and adopt an adaptable, flexible, consultative approach with clients that supports your business aims, growth and delivers results.

She is a HR Mentor with the Staffordshire Chamber of Commerce, and has an MSC in Occupational Psychology so brings in-depth knowledge of occupational and organisational psychology to my HR practice. Melaney is also a qualified DiSC trainer/profiler and use leader, 360, manager, culture profiles to help managers develop skills and self-awareness to manage people and situations better.

Sue Green Chartered MCIPD

Susan GreenSue Green is a fully accredited Member of the Chartered Institute of Personnel and Development and has a Masters Degree in Strategic Human Resource Management. She has a vast amount of generalist HR experience, having worked for such respected names as, Rolls Royce and has managed a number of change management projects together with helping businesses to get on track with their day to day people management.

She has a proactive and commercially focussed approach to HR.