Looks at the relationship between changes in the business world and managing diversity. Suggests the adoption of a balanced scorecard approach, to integrate diversity into business strategy and operational activities.
The report examines the theory and practice, to conclude that good diversity management does indeed add value. But it is not a quick-fix - organisations have to invest time and effort. There are warnings against paying lip-service to diversity - especially ignoring the organisational contexts and circumstances in making progress on diversity issues.