This joint Acas/CIPD guide provides practical help to enable organisations to decide if mediation could work for them and the factors and processes to be considered in its implementation. It addresses topics and questions like:
- The impact of conflict in the workplace
- What is mediation?
- The benefits of mediation
- Implementing mediation in your organisation
- Managing the mediation process
- Evaluation
The guide draws on the experience of a range of organisations using mediation, including:
- Ministry of Justice
- Salisbury Cathedral
- University of Central Lancashire
- West Midlands Police.