This guide draws on research to identify the behaviours that will help line managers identify and proactively manage disputes at work. It is designed to help equip line managers with the skills and confidence to intervene at an early stage in disputes at work before they escalate to the point where a formal disciplinary or grievance procedure has to be used.
The guide includes:
- an introduction which sets out the context
- practical guidance on the key issues in managing conflict
- short case studies
- a competency framework for line managers
- a self-assessment questionnaire
- a table which differentiates behaviours associated with strong management and those associated with bullying.