Appraisal and feedback

Explains performance appraisal, its contribution to the performance management process, and the skills needed for it to be successful.

Introduces 360 feedback, considers its value, good practice and using online providers.

Describes short participative exercises to help managers clarify the performance they expect from their staff.

Packed with practical techniques and easy-to-use exercises, handouts and facilitators' notes, this toolkit provides an effective way to train your managers efficiently and effectively.

This course demonstrates how managing performance can enable you to motivate individuals and teams to work smarter, more creatively and with greater customer focus.

This course will help you plan and conduct a range of interviews: selection, appraisal, feedback and counselling, disciplinary and exit.