More info

Topic coverage

Interpersonal skills ToolClicks is part of the CIPD ToolClicks product range and has been designed  for L&D professionals. with both independent training consultants and in-house L&D professionals in mind. Whether you’re tasked with producing internal courses to offer across your own organisation, creating a bespoke in-house solution for a client or running external training programmes, Interpersonal skills ToolClicks provides you with training ideas and resources to help you design and deliver effective training solutions.

You can use Interpersonal skills ToolClicks to help you:
  • develop a training course from scratch
  • rejuvenate an existing training course
  • keep up-to-date with latest developments in the field of learning and development
Interpersonal skills ToolClicks provides you with a range of training tools and resources to help you create and develop bespoke effective training courses on the following topics:
  • Personal assessment
  • Behavioural skills
  • Communication skills
  • Presentation skills
  • Interviewing skills
  • Networking
  • Assertiveness
  • Negotiating skills
  • Influencing skills
  • Persuading skills
  • Customer service skills
  • Conflict management and mediation 
  • Problem solving
  • Time management