Assertiveness tools and techniques

Support material

Last Published  01 August 2012

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You can download and customise the following handout material created to support this tool.
Word

Assertive techniques - evaluation of learning

 (32 KB)
Last Published: 01 Aug 2012
Review what you have learned about implementing assertiveness in the workplace.
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Assertive techniques - follow- up activities

 (32 KB)
Last Published: 01 Aug 2012
Apply assertiveness techniques to a recent or ongoing difficult situation at work.
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Assertive techniques - four scenarios A

 (35 KB)
Last Published: 01 Aug 2012
Use this group activity to work through four scenarios applying different assertiveness techniques.
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Assertive techniques - four scenarios B

 (34 KB)
Last Published: 01 Aug 2012
Use this group activity to work through four scenarios applying different assertiveness techniques.
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Assertive techniques - the three overall skills

 (36 KB)
Last Published: 01 Aug 2012
Use this handout which explains the basics of how to act assertively.
Powerpoint

Assertive techniques presentation

 (906 KB)
Last Published: 01 Aug 2012
Use this presentation on implementing assertiveness in the workplace when introducing this tool.
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Merits and concerns feedback

 (32 KB)
Last Published: 01 Aug 2012
Read through this scenario and apply your learning about assertiveness to feedback to the colleague in question.
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Putting all together - the Assertive Checklist

 (38 KB)
Last Published: 01 Aug 2012
Use this handout explaining the five step approach to feeding back to people who have put you in a difficult situation.
Word

The Assertive Checklist

 (32 KB)
Last Published: 01 Aug 2012
Use this activity for pairs or small groups to script feedback to a colleague based on the five-step checklist.
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Understanding assertive techniques

 (37 KB)
Last Published: 01 Aug 2012
Use this handout which explains the various techniques for acting in an assertive manner.
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Understanding different assertion

 (39 KB)
Last Published: 01 Aug 2012
Use this handout which explains the alternative methods of asserting yourself and how to reach a compromise.