Communicating LNA issues with individuals

Support material

Last Published  01 August 2012

Find out about Interpersonal skills ToolClicks

To access all of Interpersonal skills ToolClicks you need to:

You can download and customise the following handout material created to support this tool.
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Asking different types of question

 (33 KB)
Last Published: 01 Aug 2012
Use this document when conducting interviews or meetings. It is appropriate to use different styles of questioning depending on the type of information you need.
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Facilitating LNA meetings with individual employees

 (35 KB)
Last Published: 01 Aug 2012
Use these notes when conducting an LNA meeting; what information invited employees need before attending, what will be discussed, and the type of language you use in your invitation.
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Using the critical-incident technique

 (33 KB)
Last Published: 01 Aug 2012
This worksheet provides information on the different types of questions that can be asked to collect information.